Return Materials Authorization
(RMA) Process
At Rear Vision Systems, we strive to deliver high-quality products and ensure your satisfaction. We understand that situations may arise where an item needs to be returned for repair or replacement. To make this process smooth and efficient, we offer a structured Return Materials Authorization (RMA) process.
For questions or further assistance, don’t hesitate to reach out. Thank you for choosing Rear Vision Systems—we’re here to help ensure your satisfaction with every purchase!
1. Request an RMA Number
Begin by downloading the RMA form above and filling in all required fields. You may include details for up to 5 items per form. Once completed, email the form to rma@rearvisionsystems.com.au. Our team will review your request and provide you with an RMA number.
2. Prepare Your Return
Once you receive your RMA number, securely package the item in its original packaging, if possible. Be sure to include all accessories and documentation that came with the product. Please print the final RMA form provided to you by our support team and include with the returned goods to ensure a smooth processing experience.
3. Shipping Instructions
Send your package to the return address provided by our customer service team. Please use a trackable shipping method, as Rear Vision Systems is not responsible for items lost or damaged during transit. Return shipping costs may apply depending on warranty coverage and return reason.
4. Inspection and Processing
Upon receipt, our team will inspect your item to confirm it meets our return policy criteria. Once inspected, you’ll receive an email with the status of your return and any applicable next steps.
5. Resolution
Depending on the outcome of the inspection, if the item is covered under warranty, we will repair or replace the item. If not covered under warranty, we will provide a quote to repair or replace the item and await your response before proceeding.